FAQs
Have a question? You’re not alone! Whether you’re signing up for your first library card, curious about digital books, or need help printing something, we’ve got answers. Below you'll find helpful information about our most commonly asked questions. If you can’t find what you’re looking for, we’re just a call or email away.
1Do you have any book recommendations?
We LOVE giving book recommendations! You can visit or call our Youth or Adult desks anytime to get recommendations for your (or your child’s) next great read, or contact us.
2How do I get a card, and how old does a child have to be to get a card?
3How do automatic renewals work?
Some checked-out items are eligible for automatic renewal, but to qualify:
- No one else can have the item on hold.
- The library where the item came from must participate in automatic renewals. (Our library belongs to a group of libraries where items can easily be borrowed from those libraries. If you place a hold on an item, and it comes from another library, you can ask a staff member if it will automatically renew.)
- Your account must be free of blocks. You can also renew eligible items using your online account, over the phone or with a staff member.
4What is an ‘account block’?
Your account may be blocked for a number of reasons, but the most common reason is due to fees. A patron cannot check out items with more than $5.00 in fees. You can visit us to pay fees. Your account may also be blocked due to an ‘address check’. This happens every two years on an account to make sure we have an accurate address and phone number for you.
Please call 937-642-1876 or contact us with any account questions.
Please call 937-642-1876 or contact us with any account questions.
5How do I place an item on hold, and how do I pick it up?
If the item you want isn’t available, you can place a hold through our catalog. Search for an item and click the ‘Place Request’ button. You can also ask staff for assistance over the phone or in person.
6How do I reserve a meeting room?
7How do I get a library book on my device (iPad, tablet, phone, etc.)?
Good news: we have staff available to offer one-on-one help with learning to load books and movies on your device. Call or email Adult Services and ask to set up an appointment.
8When do you have a notary?
Have a question, need help, or just want to say hello? We’re here for you.